An official website of the United States government

What We Can and Can’t Do

We would always like to help, but there are many frequently requested services that we are unable to perform, including:

  • Provide information regarding U.S. visas or immigration benefits
  • Assist with travel, employment or real estate
  • Locate lost property
  • Pay personal debts for U.S. citizens
  • Authorize or pay for medical treatment
  • Prepare tax returns or translations
  • Issue or authenticate U.S. birth/marriage/death certificates
  • Issue U.S. police records
  • Provide security or law enforcement services (including fingerprinting)
  • Renew or replace driver’s licenses
  • Collect or forward mail/packages
  • Cash checks
  • Provide legal advice or intervene in judicial cases
  • Locate or provide information on U.S. citizens
  • Assist with Bahamian or Turks and Caicos or U.S. residency or immigration issues, including Green Cards
  • Provide information on schools or businesses in the U.S. or the Bahamas or Turks and Caicos


Email: acsnassau@state.gov