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Important U.S. Citizen Services Information

Payment Methods & Details

American Citizen Services (ACS) Fees

You may pay at the Embassy by cash, in U.S. dollars or Bahamian dollars, by credit card [Visa or Mastercard], or by money order made in favor of  “U.S. Embassy, The Bahamas”. We do not accept personal checks. ACS fees are nonrefundable.


Email: acsnassau@state.gov

Appointments & Locations

Routine (non-emergency) services for U.S. citizens are by appointment only.  Please see information on how to schedule an appointment. Before scheduling an appointment for a U.S. passport renewal, please review all the renewal requirements. Please note that the Embassy is closed on all official Bahamian and American holidays.

For questions, please contact us at ACSNassau@state.gov, or at +242 322-1181 ask for the American Citizen Services (ACS) Unit.

Location & Information

U.S. Embassy Nassau
42 Queen St.
Nassau, the Bahamas
Phone: 242-322-1181
Fax: 242-356-7174

What We Can & Can’t Do

We would always like to help, but there are many frequently requested services that we are unable to perform, including:

  • Provide information regarding U.S. visas or immigration benefits
  • Assist with travel, employment or real estate
  • Locate lost property
  • Pay personal debts for U.S. citizens
  • Authorize or pay for medical treatment
  • Prepare tax returns or translations
  • Issue or authenticate U.S. birth/marriage/death certificates
  • Issue U.S. police records
  • Provide security or law enforcement services (including fingerprinting)
  • Renew or replace driver’s licenses
  • Collect or forward mail/packages
  • Cash checks
  • Provide legal advice or intervene in judicial cases
  • Locate or provide information on U.S. citizens
  • Assist with Bahamian or Turks and Caicos or U.S. residency or immigration issues, including Green Cards
  • Provide information on schools or businesses in the U.S. or the Bahamas or Turks and Caicos


Email: acsnassau@state.gov

Security Information

The following items are not allowed in U.S. Embassy Nassau’s Consular Waiting Room during your interview:

  • Mobile phones
  • Electronic personal digital assistants
  • Car key fobs
  • Cameras
  • Audio or video recording devices
  • Laptop or tablet computers
  • Portable music players
  • Large travel bags, backpacks, briefcases or suitcases
  • Cosmetics (including, but not limited to, spray perfume/cologne and talcum/baby powder)
  • Glass bottles (a plastic baby bottle for a nursing child may be allowed)
  • Food items
  • Sealed envelopes or packages

*Other items may be prohibited at the discretion of Embassy security staff. U.S. Embassy Nassau has no storage available. If you are found to have prohibited items, you will be asked to dispose of them prior to entry.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.